Does Peanets.com offer dialup Internet access? Does Peanets.com offer web site design & graphic services? How long does it take to get my new domain? How long does it take to transfer my existing domain? Is it free to transfer my existing domain & web site to Peanets.com? What is the Peanets.com DNS information? How long does it take to set-up a new hosting account? Are shopping carts available? Will there be stored backups of my web site data? Are JSP or ASP page formats supported? How do I transfer files to my web site? What type of operating system, server software & hardware will my site be hosted on? How is the hosting server network connected to the Internet? Can I add space, bandwidth, or upgrade my hosting account? What's the catch? Does Peanets.com offer dialup Internet access? We do not offer dialup access, but we offer something better! You can get a FREE high speed broadband Internet connection here through JUICE. Does Peanets.com offer web site design & graphic services? Yes. We offer high quality custom design & graphics through Rose Illustration & Web Design; see info here. How long does it take to get my new domain? If your registration for your new domain is successful, it generally takes approximately 24 to 48 hours for it to show up in the Public WhoIs records. How long does it take to transfer my existing domain? If your previous registrar releases the transfer & you are able to confirm your transfer request by responding to their emails successfully, domain transfers usually take 48-72 hours once all parties confirm it. Is it free to transfer my existing domain & web site to Peanets.com? The transfer itself of your domain name and/or web site is simple and free. All you would need to pay is the $10 annual fee to extend your domain registration for an additional year with us, and/or your $50 hosting fee, if applicable. We would be happy to assist you in the transfer process. What is the Peanets.com DNS information? You can use dns1.peanets.com and dns2.peanets.com if you want to set your own DNS information for your existing domain registrar to point your domain to your site at Peanets.com. Otherwise, we will take care of your DNS & IP address information for you. How long does it take to set-up a new hosting account? We manually verify all new signups to reduce fraudulent orders. Account setup takes between 24-48 hours, usually less. Are Shopping Carts available? RedHat Interchange Shopping Cart and Agora Shopping Cart are available free of charge to use. You may also install your own shopping cart on your account on our server. Will there be stored backups of my web site data? Yes, backups of data are made daily, weekly & monthly. Are JSP or ASP page formats supported? Currently, our servers do not support JavaServer Pages (JSP) or Active Server Pages (ASP). How do I transfer files to my web site? You can upload files through your control panel at www.yourdomainname.ext/cpanel, replacing "yourdomainname.ext" with your own domain name (including the correct .com, .net, or .org extension), or you can use an FTP software program of your choice. To transfer files from your old server to our server, simply download all of your files from your old server, then login to our server using your account login information & upload all of your files. We will be happy to help with this process if you need assistance. What type of operating system, server software & hardware will my site be hosted on? All of our servers are running the latest versions of RedHat Operating System, with Apache Web Server and CPanel Control Panel software. All servers are at least a Dual PIII 1 GIG Mhz with 1 GIG Ram and 2 60 GIG Hard Drives. Average server load is always less than .2 Additionally, all Network Operation Centers use industry-standard SNMP (Simple Network Management Protocol) and provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems, and servers. The Network Operation Centers also monitors power, environmental factors (such as temperature and humidity), generator status, and network connectivity. All critical services/ports are monitored, including FTP, HTTP, SMTP, HTTPS, SSH and POP3. Electric Capacity - Reliability exceeds 99.999%. The main electrical room provides clean, consistent power via switchgear, UP systems, multiple feeds, and generator backup to ensure a consistent supply of power to the facility. Environmental Control - Consistent temperature and humidity ranges in the Data Center are maintained by redundant cooling systems. Security - In additional to the on-site security staff, access is controlled by state-of-the-art identification systems, including a biometrics hand scanner and card reader. How is the hosting server network connected to the Internet? Each of our Network Operation Centers (NOC) features high level security, raised flooring, climate-control, UPS power supply, fire suppression system as well as multiple redundant connections to major backbones such as UUNET, Level3, Genuity, Sprint and Verizon. Our main NOC has direct peering with 14 networks, including connections to Aleron, Level3, Qwest and Cogent. Each NOC is also equipped with backup batteries and diesel generators, Cisco routers and switches; and is staffed 24x7 by qualified system administrators and engineers. All servers are secured in a state of the art Smart POP; monitored by both on hand technicians, IP cameras and door security via Hand geometry reader; OC3C connections are physically diverse and Sonet protected; dual power feeds backed up with UPS, Rectifiers, Batteries and Generator to ensure our customers have near zero down time. Can I add space, increase bandwidth or upgrade my account? You can upgrade your account at anytime by simply calling or e-mailing us. Any unused portion that has already been paid will be credited towards your new plan. What's the catch? There's no catch. There are no advertisements, no setup fees, no hosting contract, no hidden charges, and you may cancel at anytime. More questions? Feel free to contact us anytime.
Email Address: hostinginfo@peanets.com We expect to provide a toll-free phone number in the near future. In the meantime, please email or use the form below, afterwhich direct phone contact can be arranged at your convenience (please indicate best times to reach you.) We look forward to talking with you soon! Name Phone # Best Time Email Inquiry